Women’s Antique Jewelry

We are proud to offer worldwide services that currently operate in over 220 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

Do you Provide Free Shipping?

Yes. We provide free shipping within the UK mainland only.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 3 business days, please contact us.

My tracking says “no information available at the moment”.

It takes 2-3 business days for the tracking information to update on the system for some shipping companies. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Customers’ satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• Customers do not receive them within the guaranteed time (14 days not including 2-3 processing days)
• You receive the wrong item
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 7 days after the guaranteed period for delivery (14 days) has expired. You can do it by sending a message on the page.

If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 days.

Return & Exchange

We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.