How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Do you Provide Free Shipping?

Yes. We provide free shipping within the UK mainland only.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time described in the product description.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
UK Standard Delivery:2 – 3 Working Days.
Europe Delivery aim:7 – 14 Working Days.
Worldwide Delivery aim:7 – 14 Working Days.

Note: Shipping Time Estimates are described with every product description. Some of our products have different shipping time ranges, Please allow time and check the product shipping time that you want to buy.

Do you provide tracking information?

Yeah, you will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 3 business days, please contact us.

My tracking says “no information available at the moment”.

It takes 2-3 business days for the tracking information to update on the system for some shipping companies. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.

For international Orders: Will I have to pay customs in my Country?

Yes, but the majority of Countries didn’t charge Custom Fee. However, some countries did charge Some Customs fees which depend on the Customer.

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