Terms & Conditions

Welcome to Fancy Impress Ltd Website Terms and Conditions Page

Terms & Conditions of use

The use of this website, its products and services available to you are subject to the following terms and conditions. By using our services, you are agreeing to all our terms and conditions.

Please allow time to read this page regularly and take note as some information may change.

Privacy Policy
Privacy is important to us and our prospective customers, therefore, we promise never to disclose your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, all personal information (i.e. name, address, email address, telephone numbers and payment information) is fully confidential and will not be given to any third parties without your consent.
All personal information collected on our website will only be used to process and deliver orders and to improve the website’s service. The customer’s personal information is strictly confidential and is held on a secure server under  The General Data Protection Regulation (GDPR) (EU) 2016/679.

Cookies
When visiting the Fancy Impress website with your browser settings adjusting to accept cookies, it tells us that you want to use our products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide services, such as interest-based advertisements. Fancy Impress will not use cookies to collect personally identifiable information about you.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

Prohibitions
You must not misuse this website; you cannot commit or encourage a criminal offence, transmit or distribute a virus, bug or any other material which may be harmful or malicious. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Fancy Impress will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

Terms of Sale
By placing an order with Fashion Impress, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
To contract with Fancy Impress, you must be over 18 years of age and hold a valid credit or debit card issued by a bank acceptable to us.
From time to time prices may change on the postage service as the price for postage may vary with our courier. These changes may occur at any time without any notice.

Pricing and Availability
We here at Fancy Impress try to ensure that all details, descriptions, and prices which appear on our website are accurate, as errors may occur if we do discover any errors in price or goods our customer service team will inform you as soon as possible and give you an option to reconfirm your order or cancel it. If you choose to cancel an order which you have already paid for, you will receive a full refund. Where applicable prices are inclusive of VAT, delivery costs will be charged in addition, any other additional charges are clearly displayed where applicable and included in the ‘total cost’. From time to time prices may change on the product for sale. These changes may occur at any time without any notice.

Payments
Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until the check has been completed, your card will be debited once the order has been accepted. Read About Our ePayment Policy

Promotional/Discounts Codes
From time to time we offer promotional discount codes which may apply in respect of which the discount code was offered and registered. The conditions relating to our discount codes are:
1. Only one Promotional code can be used per order
2. A Promotional code cannot be used after an order has been placed
3. All discount codes apply to full price items only
All Promotions/Promotional Codes will be for a limited period only.

Returns
Returns are accepted within 7 days of after the claim process finishes; goods must be returned in their original condition. Some garments or footwear may have labels removed by the manufacturer or wholesaler, this does not constitute damage. Due to hygiene reasons, we do not offer refunds or exchanges on swimwear, accessories and any items of jewellery.
All carriage charges for returning any items will be at the expense of the customer, refunds will not include any carriage charges, and may take up to 15 days to process.

Please keep your postage receipt safe until your refund or exchange has been confirmed.
Items can be exchanged for a different size or colour, please specify details of your replacement item(s) on the invoice that arrived with your order. Postage will need to be paid in full for all refunds and exchanges, please keep your postage receipt safe until your refund or exchange has been confirmed. Please return the item to the below address;

Fancy Impress Ltd
57 Heathmere Avenue
Birmingham
West Midlands
B25 8RQ

If you receive a faulty item, please email Info@fancyimpress.com and details of the fault along with your Name and Customer Order No.
Then we will contact you to resolve the problem.
Any refunds will be credited to your original method of payment within 15 days.

Help
If you wish to contact our customer care team, you can directly message us from the icon below on the left, Contact or email us with your queries.

Customer Service email: Info@fancyimpress.com

Variation
Fancy Impress has the right in its absolute discretion at any time and without notice to amend, eliminate or vary the services/or page of this website.

Complaints
We operate a complaint handling procedure which we will use to try resolving disputes when they first arrive. Please inform us if you have any complaints or comments at Info@fancyimpress.com Our staff are fully trained and will be able to deal with any issue however we will not tolerate any abuse towards our staff.

Ethical Policy
Fancy Impress is committed to offering its customers high-quality products, we recognize its obligation to ensure that suppliers operating ethically. All ethical suppliers are expected to comply with their national employment laws and regulations regarding:
• Minimum age of employment
• Health and safety
• No discrimination
• Working hours
• Rates of pay
• Terms of employment
• No inhumane treatment

Waiver
If you breach our terms and conditions listed and we take no action, we will still be entitled to use our rights in any other situation where you breach these conditions.

Competitions & Prizes
Prize redeemable for 30 days after being notified of winning this competition. Entrants must live in the UK only, those over the age of 18 are eligible to enter. No cash alternative will be given to replace the prize/prizes. All our Winner/Winners will be picked at random. All competitions will be for a limited period only. Fancy Impress Ltd reserve the right to withdraw from this competition at any time. All shipping fees are excluded from the price; however, you can use the value of the voucher to cover these costs.

Promotional
By entering the competition, you agree to us announcing your name publicly as a winner on Fancy Impress websites and in any other media in any form including Twitter, Facebook, Instagram and any other Social Media Sites.
Use of Images relating to Competition
By submitting an entry, entrants grant Fancy Impress and its associated companies a worldwide, royalty-free, non-exclusive licence for a term of 2 years to use all Image(s) and content that form part of an entry on its social media channels, websites and hard copy media without accreditation or notification.
a) do not depict anything unlawful, inappropriate, lewd, obscene, defamatory or contain anything contrary to common standards of taste and decency;
b) are their own images or that they have the permission of the author to submit the Image and do not breach any third-party rights;
c) do not feature anyone that has not given permission to be featured in the image;
d) do not feature anyone under the age of 18 unless the participant is legally responsible for that person and that person has given his/her consent.
Fancy Impress is a trading name for Fancy Impress Limited.

Thank you for taking the time to read our Terms and Condition Policy. If there are any other enquiries, please do not hesitate to contact us!